Terms and Conditions for Ductform Ltd

Welcome to https://www.ductform.co.uk. By using our website, including our e-commerce services, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, please refrain from using our website.

These Terms and Conditions govern your use of the Ductform Ltd website and any products purchased from us.

1. Definitions

  • “We”, “Us”, “Our”: Refers to Ductform Ltd.
  • “You”, “Your”: Refers to the user, viewer, or customer of our website.
  • “Website”: Refers to https://www.ductform.co.uk.
  • “Products”: Refers to any goods available for purchase through our website.

2. Use of the Website

2.1. You agree to use this website for lawful purposes only.
2.2. You shall not:

  • Use the website in a way that causes damage, disrupts its functionality, or affects other users’ access.
  • Attempt to gain unauthorised access to any part of the website.
  • Use the website for any fraudulent or malicious activities.

3. Ecommerce Terms

3.1. Placing an Order

  • By placing an order on our website, you confirm that all information provided is accurate and complete.
  • All orders are subject to availability and acceptance by us.
  • We reserve the right to reject or cancel any order at our discretion.

3.2. Pricing and Payment

  • All prices listed on our website are in GBP (£) and exclude VAT unless stated otherwise.
  • Payment must be made at the time of order placement via the payment methods specified on our website.
  • We reserve the right to amend prices at any time without prior notice.

3.3. Order Confirmation

  • Once your order is placed, you will receive an order confirmation via email. This email does not constitute acceptance of your order.
  • A contract is formed only when we dispatch the product(s) to you.

4. Delivery

4.1. Delivery Services

  • We offer delivery services to addresses within Scotland and the wider UK. Delivery charges and estimated timescales are provided during checkout.
  • Delivery times are approximate and subject to delays outside our control (e.g., adverse weather, courier delays).

4.2. Risk and Ownership

  • Ownership of the products transfers to you upon receipt of full payment and delivery of the goods.
  • Risk of damage or loss passes to you upon delivery.

4.3. Failed Delivery

  • If delivery fails due to incorrect address details provided by you, additional charges may apply for redelivery.

5. Returns and Refunds

5.1. Return Policy

  • If you wish to return a product, you must notify us within 14 days of receiving your order.
  • Products must be returned in their original condition and packaging, with proof of purchase.

5.2. Refunds

  • Refunds will be processed once the returned product has been inspected.
  • Refunds will be issued to the original payment method within 14 days of receipt of the returned goods.

5.3. Faulty or Damaged Goods

  • If you receive a faulty or damaged product, please contact us immediately. We will arrange a replacement or refund, as appropriate.

6. Intellectual Property

6.1. The content, design, logos, text, graphics, and other materials on this website are owned by or licensed to Ductform Ltd.
6.2. You may not reproduce, distribute, modify, or use any material from the website without prior written consent from us.
6.3. You may print or download content for personal, non-commercial use only.

7. Limitation of Liability

7.1. To the fullest extent permitted by law, Ductform Ltd shall not be liable for any:

  • Direct, indirect, or consequential losses or damages arising from the use of our website or services.
  • Loss of data, profits, or business opportunities caused by your use of the website.
    7.2. Nothing in these Terms and Conditions limits our liability for death or personal injury caused by our negligence or fraud.

8. Privacy Policy

8.1. Your use of the website is also governed by our Privacy Policy, which can be found here.
8.2. By using the website, you consent to the processing of your data as outlined in our Privacy Policy.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Scotland. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the Scottish courts.

10. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with the revised effective date. Continued use of the website after changes are made constitutes acceptance of the revised terms.

11. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Ductform Ltd
17 Faraday Road,
Southfield Industrial Estate,
Glenrothes, Fife, Scotland KY6 2RU

Email: sales@ductform.com
Telephone: 01592 778 330

Thank you for choosing Ductform Ltd. We value your custom and are committed to providing a seamless experience.